Contact Methods for British Gas
British Gas’ live chat service operates Monday to Friday from 7 am to 10 pm, and on Saturdays and Sundays from 8 am to 6 pm. To get in touch with them through live chat, use this link.
British Gas offers several ways for customers to get in touch, ensuring support for a variety of needs:
Phone Support
| Reason for Contact | Phone Number | Details | Availability |
|---|---|---|---|
| General Enquiries | 0330 100 0056 | Account, billing, and payment queries | Mon-Fri, 9 am – 5 pm |
| Prepayment Meter Top-Up | 0330 100 0303 | Queries related to Pay As You Go billing | – |
| Complaints | 0330 100 0056 (General) <br> 0330 100 0303 (Prepayment) | Complaints resolution | – |
| Home Services Complaints | 0333 009 5784 | Issues with British Gas HomeCare products | 24/7 |
| HomeCare Queries and Services | 0333 009 5784 <br> 0333 200 8899 (Urgent repairs) | Boiler, heating system, and appliance cover and repairs | 24/7 |
| Moving Home Assistance | 0330 100 0056 (Option 1) | Support for moving house | – |
| International Calls | +44 113 298 0900 | For calls outside the UK | – |
| Bereavement Support | 0800 294 3125 | Assistance with utility bills and energy supply for deceased customers | – |
| Welsh Language Support | 0333 202 9630 | Service in Welsh | – |
| Textphone (Deaf/Hard of Hearing) | 18001 0800 072 8626 | Accessibility service | – |
| Theft of Gas/Electricity | 0800 587 2737 | To report meter tampering | – |
| Emergencies | 0800 111 999 (Gas) <br> 105 (Electricity) | Emergency services | 24/7 |
Online and Digital Contact Options
| Reason for Contact | Contact Method | Details |
|---|---|---|
| New Customers | 0330 100 0056 (Option 3) <br> British Gas Website | Information on tariffs and joining British Gas |
| Business Customers | 0330 037 2006 <br> 0333 414 5188 (Quotes) | Business-related queries and energy quotes |
| Social Media | Twitter, Facebook, YouTube | Contact via direct messages or comments |
| British Gas App | Available on Android and Apple devices | Managing bills, submitting meter readings |
Common Queries
Customers commonly contact British Gas for issues like:
- Billing inquiries and disputes
- Meter reading submissions
- Queries about tariffs and energy usage
- Assistance with moving homes
- Complaints about services or billing
- Technical support for HomeCare products
British Gas has also integrated digital solutions, such as their smartphone app, for a more user-friendly experience, allowing customers to manage their accounts and services conveniently.
british gas service and trying to contact them is discusting.i waited in a que for 25 mins,then instead of connecting me they cut me off,discusting.today i found out they have increased my standing order for no reason by 105%.robbing energy company.looks like the ombudsman will be notified ,paul gretton.
why is it soo so so difficult to find the CHAT icon or link. i clicked on “click here” and ended up with this very page i am on now. NOTHING about accessing CHAT. I was logged into my account and scrolled up and down on every page and still could not find it. i found the emaili but that is NOT the same as CHAT. there is no point in me waiting for a reply which wont be any time soon from past experience so i shall just go back to wasting more time looking for the CHAT link.