Their customer service is available seven days a week, from 8am to 10pm.
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The live chat, accessible via Virgin Media’s website, allows customers to place online orders for cable TV, broadband, landline, and mobile services. Recognized as one of the UK’s leading telecommunications companies, Virgin Media caters to millions of cable and mobile customers, as well as providing business and home services.
Through the live chat, customers can inquire about various services offered by the company. The support team, known for their friendly and prompt responses, readily provides necessary information to the customers. To use this service, users simply need to type their question in the provided chat box and click on “Chat Now” to connect with a team member.
Virgin Media Customer Service Contact Methods:
Besides the live chat, there are several ways to contact Virgin Media’s customer service:
- Phone: For immediate assistance, customers can call +0345 454 1111. This method typically involves less than a three-minute wait.
- Email: Email inquiries are generally addressed within 2 to 3 business days.
- WhatsApp: Customers can contact Virgin Media via WhatsApp at 07305 327 112. This service operates from Monday to Friday, 7am to 11pm, and from 8am to 8pm on weekends.
Virgin Media Customer Service Operating Hours:
The customer support team is available from Monday to Friday, 8am to 8pm, and from 8am to 6pm on Saturdays. Note that the service is offline on Sundays.