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How to Complain to British Gas?

If you’re a British Gas customer and find yourself in this situation, it’s crucial to know the best way to communicate your concerns and seek a resolution. Below is a detailed guide on how to complain to British Gas:

1. Call British Gas Customer Service

Phone Number: 0333 200 9 200.

  • Before you call, have your account number handy. It can be found on any of your billing statements.
  • Clearly explain the nature of your complaint to the customer service representative.
  • It’s always a good idea to take note of the representative’s name, the time of your call, and any actions or promises made during the conversation.

2. Write a Formal Letter

If you prefer traditional means or feel that a written record may be more impactful, you can write a letter detailing your concerns.

Postal Address:
British Gas
PO Box 41

  • Begin with your contact information: name, address, and account number.
  • Offer a concise but detailed description of your complaint.
  • Include any relevant supporting documents or copies (never send original documents).
  • Consider sending your letter via recorded delivery so you have proof of its receipt.

3. Online Complaint Submission

British Gas also offers an online platform for customers to voice their concerns.

  • Visit the British Gas website.
  • Navigate to the complaints section.
  • Fill in the complaint form, ensuring you input your account number and attach any relevant documentation or evidence.

4. Escalation to the Energy Ombudsman

If you’ve exhausted the above steps and are not satisfied with the response or resolution offered by British Gas, it’s time to escalate your complaint.

Energy Ombudsman Contact Details:
Phone: 0330 440 1624
Website: Energy Ombudsman’s official site

The Energy Ombudsman is an impartial and independent service that mediates disputes between customers and energy providers. To engage their services:

  • Ensure that at least eight weeks have passed since you first made your complaint to British Gas or you’ve received a deadlock letter from them.
  • Provide the Ombudsman with all relevant details, including communications with British Gas.

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  1. Ogbuagu Ugorji Udensi

    Hi. I am resident at 60 Wycliffe Road West, Coventry (CV2 3DZ). I got a letter from British gas concerning energy bill. However, I packed into the house on July 3, 2023. I saw a bill spanning from July 2 to July 10, which was £142.54.

    Unfortunately, I send the said money the account without inserting my reference number: 85******09 through my revolut account. I don’t know what to do?

    I have tried to register online but to no avail. I wouldn’t know how you can help me set up my account for easy bill payment.

    Of a major concern is that fact that I was thinking that energy billing is on monthly basis but what I saw didn’t look like it. I was suspecting it may have been for the last tenant to the apartment.

    Please I need help.

    • Kaife Rasul

      Hi please l have all paid balance my account Still no remove
      Kaife rasul
      70 wilford Crescent West
      Yesterday l sent all information about stement, reference number payment, they told me after 24 hours update account, no no change please 🙏

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