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How to Complain to Zego Insurance?

  1. Telephone: You can reach Zego customer service by calling +44 20 3308 9800. Their opening hours are from Monday to Friday: 08:00 – 20:00 and Saturday & Sunday from 09:00 – 19:00​
  2. Email: You can send an email to Be specific in your email, mentioning if you’re unhappy about an insurance issue or if your complaint is more general. Please be aware that response times may vary, and it could take a few days to hear back from a member of the Zego customer service team.
  3. For general inquiries or press-related matters, you can also reach out to or
  4. Postal Mail: If you wish to send a letter, the registered address for Zego is: 7th Floor, Exchange House, 12 Primrose Street, London​

Remember to include all relevant details in your complaint, such as your policy number, dates, times, and any related correspondence or documentation. Maintain a respectful and professional tone throughout your communication to facilitate a smoother resolution process.

Zego replies to complaints within 2 working days in most cases.

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  1. Waqas mahmood

    They are the first one who don’t accept the quote they give on website they always try their luck to get more money also don’t bother pay a bit extra and get insurance from other comapny because their customers have two hours waiting time and sometime they even won’t answer your call all day,

  2. Mohammad Yaeqob saleh

    I have got the reference (zwaka/1m24m7) from Zego £1286.46 when I tried to pay the number didn’t work and web didn’t respond, I am a customer, please call me to pay for my policy

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