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Why British Gas Might Have Sent You a Cheque

British Gas, the UK’s largest gas and electricity supplier, has been involved in several instances where refunds were issued to customers. Understanding the reasons behind these refunds can help clarify why you might have received a cheque from them.

Reasons for British Gas Refunds

  1. Overpayment on Energy Bills: Customers sometimes overestimate their monthly direct debits leading to an account credit. If your account with British Gas is in credit, you might be eligible for a refund. This scenario often occurs when actual energy usage is lower than the estimated amount billed.

How to Claim a Refund

  • For Prepayment Meter Changes: If you were a customer affected by the prepayment meter changes, you can contact British Gas to see if you’re owed any money. This can be done via their help and support page online or over the phone. It’s helpful to have your last bill or British Gas customer number ready.
  • For Overpayment: To claim an overpayment refund, ensure your accounts are in good standing. You can request a refund by calling British Gas or chatting online with a customer service agent. The refund method depends on the original payment method – cheque, card, or BACs.


  • Who is eligible for a refund due to the prepayment meter change?
    • Customers not notified about the change in supplier or those who lacked sufficient time to switch suppliers following the announcement. Those unaware of the change in minimum spend may also be eligible.
  • How quickly can I expect my overpayment refund?
    • Refunds are typically processed within two business weeks, provided your meter reading is up-to-date and all accounts are in good standing.
  • Can I request a refund online?
    • Yes, for overpayments, you can manage your account and request refunds through the British Gas website.
  • What if I have more than one account with British Gas?
    • All your accounts must be in good standing to be eligible for a refund.

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