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How to File a Complaint with EasyJet?

EasyJet, one of the leading low-cost airlines in Europe, serves millions of customers every year. Like all businesses, there may be times when you, as a customer, feel dissatisfied with their service. Should you ever find yourself in such a situation, here’s a step-by-step guide on how to file a complaint with EasyJet.

Direct Contact

The fastest way to resolve any issue is often direct communication:

  • In-flight or at the airport: Approach a member of the cabin crew or ground staff. They are trained to handle various situations and can often provide immediate solutions or assistance.
  • By phone: Call EasyJet’s customer service. This is a quicker method if you need immediate answers.

Online Complaints

  • EasyJet’s Live Chat: There’s a dedicated section for complaints and feedback. Here, you can submit details about your experience, providing as much detail as possible.
  • Email: While EasyJet prefers customers to use their website, you can also email them, although this might be slower. Ensure your email is concise, factual, and includes all relevant details like your booking reference, flight number, and date of travel.

Social Media

In today’s digital age, many customers opt to voice their concerns on social media platforms:

  • Twitter: You can tweet to @easyJet. They have a responsive social media team that often addresses customer issues quickly.
  • Facebook: Post or send a direct message to EasyJet’s official page. Remember, always be respectful and avoid posting personal or sensitive information publicly.

External Bodies

If you feel that EasyJet hasn’t resolved your complaint satisfactorily:

  • Civil Aviation Authority (CAA): If your flight was departing from the UK, you can approach the CAA, which oversees airlines and ensures they adhere to regulations.
  • Alternative Dispute Resolution (ADR): EasyJet is a member of an ADR scheme, which is an independent body that helps resolve disputes between customers and businesses.

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