British Gas offers a range of services for boiler repair and maintenance, catering to different needs. Whether you’re a HomeCare customer or not, British Gas provides tailored solutions for your boiler issues.
Services for HomeCare Customers
Customer Type | Services Offered |
---|---|
HomeCare | Repair booking, annual boiler service, cover upgrade |
Non-HomeCare | Boiler & heating repairs, plumbing & drains repairs, electrics & appliance repairs, optional ongoing cover |
HomeCare Services
- Availability: With nearly 7,000 engineers, British Gas ensures prompt assistance for HomeCare customers facing boiler issues.
- Booking a Repair: HomeCare customers can easily book a repair included in their cover.
- Annual Boiler Service: Scheduling annual services is straightforward and included in the HomeCare plan.
- Cover Upgrade: Customers can upgrade or change their cover as needed.
Services for Non-HomeCare Customers
One-Off Repair Service
- Scope of Services: Services include boiler & heating repairs, plumbing & drains repairs, and electrics & appliance repairs.
- Optional Ongoing Cover: Non-HomeCare customers can add optional ongoing cover for extra peace of mind.
Booking Process
Service Type | Booking Methods |
---|---|
HomeCare Repair | Online, British Gas app |
Annual Service | Online with booking code, phone, app |
One-Off Repair | Online |
Repair and Cover | Online |
For HomeCare Customers
- Repair Booking: HomeCare customers can book repairs online or via the British Gas app, ensuring a fast and efficient process.
For Annual Services
- Online Booking: Customers with a 7-character booking code can book online by entering the code and postcode.
- Phone Booking: Alternatively, bookings can be made via phone calls, though it’s a slower process compared to the online system.
- British Gas App: The app, available on iOS, Android, and Kindle Store, allows for easy management of bookings.
For Non-HomeCare Customers
- Online Booking: Non-HomeCare customers can book a one-off repair online, selecting time slots that suit their schedule.
- Repair and Cover Option: There’s an option to book a repair with no upfront fee and choose a cover plan for ongoing protection.
Repair and Cover Plan
Phase | Details |
---|---|
Booking | Online booking, various payment options |
Engineer Visit | Repair execution, possible follow-up |
Post-Repair | 12 months of cover, unlimited call-outs |
Booking and Coverage
- Booking: Customers can book appointments online anytime by providing location and heating system details.
- Payment Options: Two payment options are available – one with a monthly fee and a higher excess, and another with a higher monthly fee but no excess.
- Repair and Year-Long Protection: The plan includes the initial repair and a year of cover with unlimited call-outs and repairs.
During the Appointment
- Engineer Visit: Engineers call ahead and perform necessary repairs. If all parts aren’t available, they may return the next day to complete the job.
Post-Repair Coverage
- Continued Protection: After the repair, customers enjoy 12 months of Central Heating Breakdown cover, with the promise of unlimited call-outs and replacements if the issue can’t be fixed
Frequently Asked Questions (FAQs)
- How do I book a repair if I’m a HomeCare customer?
- HomeCare customers can book repairs online or through the British Gas app.
- What services are available for non-HomeCare customers?
- Non-HomeCare customers can access boiler & heating repairs, plumbing & drains repairs, and electrics & appliance repairs. They can also opt for ongoing cover.
- Can I book an annual boiler service online?
- Yes, using a 7-character booking code on the British Gas website, or by phone.
- What are the payment options for the Repair and Cover plan?
- Options include monthly fees with varying excess amounts.
- What happens after the repair is completed?
- Customers enjoy 12 months of Central Heating Breakdown cover with unlimited call-outs.
- Is there an option for immediate repair for urgent issues?
- British Gas provides options for urgent repairs, but specifics depend on the customer’s plan and availability of engineers.
- Can I reschedule my booked appointment?
- Yes, appointments can be easily updated or rescheduled online or via the app.
Good afternoon, I have a problem with my new boiler. The automated pipeline says it doesn’t recognise my Homecare number. Please can you advise. Thank you, Cheryl Baldwin