there might be occasions when your order is marked as delivered, but you haven’t received it. In this article, we’ll explore the steps you should take if you find yourself in this situation. And remember, you might be eligible for a refund if your order is delayed.
Double-check your delivery details
Before taking any further action, double-check the delivery details you provided when placing your order. Make sure your address, contact number, and any special delivery instructions were entered correctly. In some cases, a simple mistake or typo could be the reason behind the missing delivery.
Search your surroundings
It’s possible that the delivery driver left your order in a safe place or with a neighbor. Check your front door, mailbox, or any other designated delivery areas on your property. Also, ask your neighbors if they have received your order by mistake or if the driver left it with them for safekeeping.
Contact the restaurant
If you still haven’t found your order, get in touch with the restaurant that prepared it. You can find their contact information on the Just Eat app or website. Explain the situation and provide your order number. The restaurant may be able to track the delivery driver and help locate your missing order.
Reach out to Just Eat customer support
Try the Just Eat Live Chat or send an email to: email@example.com
If contacting the restaurant doesn’t resolve the issue, reach out to Just Eat’s customer support team. You can do this through the app, by phone, or via email. Provide your order number and explain that your order was marked as delivered, but you haven’t received it.
Just Eat’s customer support will investigate the matter and work with the restaurant to find a solution. This may include redelivering your order, providing a refund, or offering credit for future purchases.
Regardless of the outcome, it’s essential to leave feedback about your experience on the Just Eat app or website. Your feedback will help Just Eat improve its service and inform other customers about potential issues with the restaurant or delivery service.