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Can You Get a Refund if Your Just Eat Order is Delivered Late?

The short answer is: it depends. Just Eat has a policy that requires restaurants to deliver food within a reasonable time frame. However, what constitutes a “reasonable time frame” can vary depending on factors such as distance, traffic, and the restaurant’s capacity. If your order is delivered beyond the reasonable time frame, you may be eligible for a refund.

Here’s what you can do if your order is delivered late:

  1. Check the Estimated Delivery Time

When you place your order, Just Eat will provide an estimated delivery time. This is the time frame within which the restaurant is expected to deliver your food. If the delivery time has already passed, contact the restaurant to inquire about the status of your order.

  1. Contact the Restaurant

If your order is delayed, the first step is to contact the restaurant where you placed your order. They may be able to provide an update on the status of your order or offer an explanation for the delay. If the delay is particularly long or unreasonable, you may want to request a refund.

  1. Contact Just Eat Customer Support

If you’re unable to reach the restaurant or they’re unable to help you, the next step is to contact Just Eat customer support. They’ll be able to assist you in resolving the issue and may be able to provide a refund or credit if necessary.

In summary, Just Eat has a policy that requires restaurants to deliver food within a reasonable time frame, and you may be eligible for a refund if your order is delivered beyond that time frame. Always check the estimated delivery time, contact the restaurant if your order is delayed, and reach out to Just Eat customer support if necessary.

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  1. Mandy McMullen

    I have been waiting for a refund on the following order Numbers:-
    98****35. Amount £16.72.
    9****29. Amount £21.23
    99****8. Amount £21.23.

    Can someone please contact me .

  2. Sarah Mansbridge

    £25.82 taken from my account , order number 57780437
    Confirmation email sent 21:12
    Order was to Pizza express Basildon, Essex.Cannot get through to them directly either.
    Order was not processed, does not show on just eat as a completed order, No communication from Just eat, or Pizza express Payment needs to be refunded to me, no facility to complain, as the order is not showing on my account,no way or talking to a person I have the confirmation email as proof and payment was taken from my account

  3. Anna

    28431265 This is my Doctor Munch Walsall order number.The order was cancelled and I’m still waiting for my money unfortunately.It is hard to receive a refund from you for rejected order by restaurants.I’ve been charged and I want my money back it’s obvious right?? The next problem is that so hard to contact with Just eat.

  4. Yvonne

    I made an order on the 17th of July. Order was cancelled, it is the 10th of August 2023 I am still waiting for my refund! Not impressed!

    • Anna Todorova lukanova

      My order number 16*****94 for $73.43 was cancelled amd I have been waiting already 14 days gor the refund. Please advise ASAP.

  5. Micky

    There is a restaurant on just eat called eddies fish bar just eat are taking orders
    for them taking the payment but the place has been permanently closed for over 4 months get it sorted just eat do you job

  6. Shumers Meah

    This is beyond acceptable waited over two hours for my delivery I ordered around 10.30 it’s 00.44 still no delivery contacted restaurant several times they said no driver has been assigned by just eat what’s going on.

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