The short answer is: it depends. Just Eat has a policy that requires restaurants to deliver food within a reasonable time frame. However, what constitutes a “reasonable time frame” can vary depending on factors such as distance, traffic, and the restaurant’s capacity. If your order is delivered beyond the reasonable time frame, you may be eligible for a refund.
Here’s what you can do if your order is delivered late:
Check the Estimated Delivery Time
When you place your order, Just Eat will provide an estimated delivery time. This is the time frame within which the restaurant is expected to deliver your food. If the delivery time has already passed, contact the restaurant to inquire about the status of your order.
Contact the Restaurant
If your order is delayed, the first step is to contact the restaurant where you placed your order. They may be able to provide an update on the status of your order or offer an explanation for the delay. If the delay is particularly long or unreasonable, you may want to request a refund.
Contact Just Eat Customer Support
If you’re unable to reach the restaurant or they’re unable to help you, the next step is to contact Just Eat customer support. They’ll be able to assist you in resolving the issue and may be able to provide a refund or credit if necessary.
In summary, Just Eat has a policy that requires restaurants to deliver food within a reasonable time frame, and you may be eligible for a refund if your order is delivered beyond that time frame. Always check the estimated delivery time, contact the restaurant if your order is delayed, and reach out to Just Eat customer support if necessary.