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How to Complain to Just Eat?

Before contacting Just Eat, gather the following:

  • Order Number: This can usually be found in your order confirmation email or within the Just Eat app under your order history.
  • Details of the Complaint: Outline the issues you faced. It could be related to late delivery, incorrect food items, quality of the food, or any other concern related to your experience.

Having this information on hand will expedite the process and help Just Eat representatives understand your issue better.

There are two primary ways to complain to Just Eat in the UK:


  • Number: 0345 561 0156
  • When you call, you’ll likely be greeted by an automated system. Follow the prompts, and if necessary, hold the line to speak with a customer service representative.


  • Click on the “Contact Us” button.
  • From the drop-down menu, select the “Complaints” option.
  • You’ll be guided to fill in a form or directed to further instructions to register your complaint.

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  1. Michelle

    To access the LIVE CHAT for instant customer service, you need to click on the following in the ONLINE SUPPORT section of the HELP section: “HOW DO I REPORT A SAFETY, HEALTH OR PRIVACY ISSUE”… the live chat function is at the footer of this page. I have just used it and my complaint was resolved in a matter of minutes.

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