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What to Do If Your British Gas Smart Meter Stops Working – Troubleshooting Tips

If your British Gas smart meter stops working, here are some steps you can take to troubleshoot the issue.

Step 1: Check the Display

The first thing you should do if your British Gas smart meter stops working is to check the display. Make sure it is on and displaying information. If the display is blank, try pressing a button to wake it up. If it still doesn’t respond, check the battery. Sometimes, the battery may have run out, so replace it and see if that fixes the issue.

Step 2: Check the Connection

If the display is on, but the device is not communicating with your energy supplier, the problem may be a connectivity issue. Check if your Wi-Fi is working, or if you have any connectivity issues with your internet service provider. If you have a weak signal, try moving the device closer to your router or use a Wi-Fi extender.

Step 3: Restart the Device

If the first two steps do not work, try restarting the device. To do this, turn off the device and unplug it from the wall socket. Leave it unplugged for a few minutes, and then plug it back in and turn it on. Wait for a few minutes, and then check if the device is working correctly.

Step 4: Contact British Gas Customer Support

If none of the above steps work, the next step is to contact British Gas customer support. You can do this via phone, email, or live chat. They will be able to help you troubleshoot the issue and guide you through the next steps, which may include replacing the device if necessary.

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  1. C Sinclair

    My smart meter not working I have try unplugging it still not working
    Cat get though to live chat my email is not responding it is

  2. Mr GM Gray

    have just recieved a letter from British Gas to say my Smart Meter
    is not working properly and would like to send an engineer to fix it,
    ,my monitor only worked for a short time , and now it wont connect to the smart meter
    Please can you arrange an engineer to call ,Thankyou
    Mt GMGray

  3. Valerie Dean

    My smart meter moniter says lost network. Its been saying this for days but when I contacted you via live chat I got no help. What am I meant to do. I have unplugged it & re connected it but it just says it can’t connect to smart meter

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