- Check the aerial connection. Make sure that the aerial is properly connected to the back of the TV. You can also try disconnecting and reconnecting the aerial to see if that fixes the issue.
- Check the aerial signal strength. You can use the TV input app to check the aerial signal strength. If the signal strength is low, you may need to move the aerial to a different location.
- Restart the TV. Sometimes, a simple restart can fix the issue. To restart the TV, press and hold the power button on the TV for about 10 seconds.
- Rescan for channels. If you have made any changes to your aerial setup, you may need to rescan for channels. To do this, open the TV input app and select Scan for channels.
- Contact Sky customer support. If you have tried all of the above and your Sky Glass aerial is still not working, you can contact Sky customer support for help.
Here are some additional tips for troubleshooting a Sky Glass aerial that is not working:
- Make sure that the aerial is not damaged.
- Make sure that the aerial is not blocked by any objects.
- Make sure that the aerial is pointing in the correct direction.
- If you are using an indoor aerial, make sure that it is placed in a high-up location.
Community Troubleshooting Tips
- many users have reported experiencing the same issue where they cannot access Freeview on their Sky Glass TV after disconnecting it from the internet.
- This issue reportedly occurs after the 12.010 software update and causes the Freeview to not open at all, it just drops back to the no connection menu about 10 seconds after selecting it.
- Some users suggested doing a factory reset as a potential solution, but there were varying results
- There’s also information that Sky Glass TV can still be used without a Sky subscription, and Sky even provides a new remote control for this use case that has added Netflix and YouTube buttons.