This article will cover the primary means of contacting Sky in the UK.
1. Phone Support
Sky Phone Support Numbers
Service Category | Phone Number | Availability |
---|---|---|
General Customer Service | 0333 7591 018 | Mon-Sun: 8.30am-11.30pm |
Broadband Support | 0333 7590 187 | Mon-Sun: 8.30am-11.30pm |
TV Support | 0333 759 0697 | Mon-Sun: 8.30am-11.30pm |
Mobile Support | 0333 759 1127 | Mon-Sun: 8.30am-11.30pm |
Technical Support | 0333 759 2159 | Mon-Sun: 8.30am-11.30pm |
Billing & Accounts | 03332 022 135 | Mon-Sun: 8.30am-11.30pm |
Cancellation Service | 0333 759 3506 | Mon-Sun: 8.30am-11.30pm |
Moving Home Service | 0333 759 3506 | Mon-Sun: 8.30am-11.30pm |
Accessibility Support | 0333 759 1127 | Mon-Sun: 8.30am-11.30pm |
Bereavement Support | 0333 202 0912 | Mon-Sun: 8.30am-11.30pm |
Sky Free Service | 0800 151 2747 | Mon-Sun: 8.30am-11.30pm |
Sky provides dedicated phone lines for different services, ensuring customers can speak directly to the appropriate department. The general customer service number offers help on a range of issues, from billing to technical support. Sky also has specialized numbers for broadband, TV, and mobile services. Phone support is available seven days a week, with extended hours for urgent technical support.
2. Online Chat and Email
For those preferring digital communication, Sky’s online chat feature connects customers with support agents. Live chat is available from Monday to Sunday, from 08:30 am to 09:00 pm.
3. Social Media Platforms
Social Media Platform | Link to Profile |
---|---|
Sky Twitter | |
Sky Facebook | |
Sky Instagram | |
YouTube | Sky YouTube |
Sky LinkedIn |
Sky is active on several social media platforms, including Twitter and Facebook. Customers can reach out via these platforms for quick queries or service updates. The social media team is known for their prompt responses, often redirecting customers to more appropriate channels for complex issues.
4. Sky Community Forums
The Sky Community is an online forum where customers can ask questions, share experiences, and offer solutions. While not a direct line to Sky’s customer service, the community often provides valuable peer-to-peer support and insights into common issues.