If you’ve received a Shein order and found that an item is missing, it’s natural to be concerned and unsure about the next steps. However, you can take several actions to address this issue, and Shein’s customer service is generally responsive and supportive. Here’s a guide on what you should do:
Step 1: Start with Tracking Information
Mistakes can happen, and most companies, including Shein, have policies and procedures in place to handle such situations. Before you contact Shein, ensure that you have all the necessary information at your disposal. This includes your order number, the name or description of the missing item, and any other relevant details from your order confirmation. You can track your orders on this page
Step 2: Contact Shein Customer Support
You can reach out to Shein customer support in various ways. One option is to start a live chat with Shein’s customer service via their website or app. Make sure to stay active in the chat window, as it may close after five minutes of inactivity.
You can also contact Shein through their Facebook account. Some customers have reported getting a faster response through this method.
Step 3: Report the Missing Item
When you’re in touch with Shein’s customer service, report your issue clearly and concisely. You can say something like, “I received my order, but it is missing an item.” Provide them with the order number and details of the missing item.
Step 4: Follow the Instructions
Shein customer service should guide you through the process once you’ve reported the missing item. They might ask for additional information or evidence, such as a photo of the package you received. Ensure you follow their instructions promptly and carefully.
Step 5: Wait for a Response
After reporting your issue, wait for a response from Shein. They may investigate the situation, and this might take a little time. They might send the missing item or offer you a refund, depending on the situation.
It’s crucial to contact Shein as soon as you realize an item is missing. The sooner you report the issue, the sooner it can be resolved. And remember, always keep a record of your interactions with Shein’s customer service, as this could be useful if there are any complications.