here is how returns to SHEIN with Clearpay work:
- Once you have received your order from SHEIN, you can start the return process by going to the SHEIN website or app and logging into your account.
- Click on the “My Orders” tab and find the order that you want to return.
- Click on the “Return” button and select the reason for your return.
- Pack the items carefully and include the original order slip.
- Print out the return label and attach it to the package.
- Drop off the package at a designated shipping location.
Once SHEIN receives your return, they will process the refund. The refund will be credited to your Clearpay account. Any upcoming payments that you have to Clearpay will be canceled. The refund will typically take 10 business days to process.
If you have any questions about returns to SHEIN with Clearpay, you can contact Clearpay customer support.
Shein’s Returns Policy Summary:
| Policy | Details |
|---|---|
| Return period | You can return items within 35 days of receiving them. |
| Return eligibility | You can return most items, including clothing, accessories, and home goods. However, there are some exceptions, such as underwear, swimwear, and beauty products. |
| Return condition | Items must be returned in new, unused condition. They must also be in the original packaging. |
| Return shipping | You can return items for free if you use SHEIN’s return shipping label. You can also return items at your own expense. |
| Refund method | Refunds are issued to the original payment method. |
| Refund processing time | Refunds typically take 5-10 business days to process. |
Hello, I returned my order 2 weeks ago and not been refunded…WH