According to SHEIN’s return policy, you can return an item without the tag, but it is not guaranteed that your return will be accepted. The company’s policy states that items must be returned in new, unused condition, and that includes having the original tags attached. However, if you do not have the tags, you can try returning the item anyway. Just be sure to include a note with your return explaining why you do not have the tags.
In general, it is not guaranteed that your return will be accepted if you do not have the tags. However, there are a few things you can do to increase your chances of having a successful return:
First, you should explain why you do not have the tags in your return note. You may have lost the tags, or they may have fallen off. Whatever the reason, be sure to explain it to SHEIN so that they can understand your situation.
Second, you should pack the item carefully so that it does not get damaged in transit. This means using the original packaging, if possible. If you do not have the original packaging, you should use a sturdy box and pack the item carefully with bubble wrap or packing peanuts.
Finally, you should return the item within the 35-day return window. This is the deadline for returning items to SHEIN, and if you exceed it, your return will not be accepted.
If you follow these tips, you will increase your chances of having a successful return even if you do not have the tags. However, it is still possible that SHEIN will not accept your return. If this happens, you will be responsible for the shipping costs.
Summary:
- You may be able to get a partial refund if the item is not in perfect condition.
- If you are returning an item that was purchased with Clearpay, you will need to contact Clearpay to cancel your payments.
- If you are still not sure whether or not you can return an item to SHEIN without the tag, you can contact SHEIN customer support for assistance.