What to Do if Your Parcel is Lost or Damaged by Parcelforce?

If you find yourself in the unfortunate situation where your parcel has been lost by Parcelforce, here’s a step-by-step guide on what you should do.

Step 1: Check the Tracking Information

Before you jump to conclusions, it’s essential to verify the status of your parcel. Parcelforce provides tracking services for all its parcels, and this should be your first port of call. Enter your tracking number on the Parcelforce track and trace page to find the latest update on your package’s whereabouts. Remember, delays can occur, and your parcel might still be on its way.

Step 2: Contact Parcelforce

If the tracking information confirms that your parcel is lost, or if it’s significantly delayed with no updates, the next step is to contact Parcelforce directly. You can use this link to connect to the company.

Step 3: Complete a Claims Form

For lost, damaged, or delayed parcels, Parcelforce provides a complaints claim form that you will need to complete. This form is a formal way of notifying the company about your parcel’s status. It sets in motion the process of investigating the matter and, if necessary, compensating you for the loss.

Step 4: Contact the Sender

If you’re the recipient of the lost parcel, it’s also worth contacting the sender if they’re a business or online retailer. Many companies have policies in place for lost deliveries and may be able to send you a replacement item or offer a refund.

Step 5: Escalate if Needed

If you’re not satisfied with the response from Parcelforce, there are several escalation paths. You can send a written complaint to Parcelforce’s postal or head office address. Also, you can contact the Parcelforce Citizen Advice customer service at the Parcelforce complaints ombudsman number, 0345 404 0506, if you are not satisfied with the response from Parcelforce​.