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How to Complain to Parcelforce?

Parcelforce Complaints

Method Contact Details Additional Information
Phone 0344 800 4466 Monday  to Friday: 8 AM to 7 PM, Saturday: 8 AM to 12:30 PM​​
Online Online web form or live chat N/A​
Tracking Complaints Worldwide complaints claim form If your parcel is lost, delayed, or damaged​​
Post Parcelforce Worldwide, Correspondence Team, PO Box 486, Wakefield, WF1 9AG For written complaints​​
Local Depot Use Parcelforce depot finder You can also use Twitter (Mon-Fri: 8 AM-6 PM)​​
Head Office Lytham House, 25 Caldecotte Lake Dr, Caldecotte, Milton Keynes MK7 8LE, UK For complaints sent to the head office​​
Ombudsman 0345 404 0506 If you’re unsatisfied with the response from Parcelforce​​
  • What to include in your complaint:
    • Your name, address, and contact details.
    • The details of your parcel, including the tracking number.
    • The details of your complaint, including what happened and when.
    • Any evidence you have, such as photos or screenshots.
  • What happens after you make a complaint:
    • Parcelforce will investigate your complaint and contact you with their findings.
    • If they find that they have made a mistake, they will offer you a remedy, such as a refund or compensation.
    • If you are not happy with their response, you can escalate your complaint to their Escalated Customer Resolution Team.

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