| Method | Contact Details | Additional Information |
|---|---|---|
| Phone | 0344 800 4466 | Monday to Friday: 8 AM to 7 PM, Saturday: 8 AM to 12:30 PM |
| Online | Online web form or live chat | N/A |
| Tracking Complaints | Worldwide complaints claim form | If your parcel is lost, delayed, or damaged |
| Post | Parcelforce Worldwide, Correspondence Team, PO Box 486, Wakefield, WF1 9AG | For written complaints |
| Local Depot | Use Parcelforce depot finder | You can also use Twitter (Mon-Fri: 8 AM-6 PM) |
| Head Office | Lytham House, 25 Caldecotte Lake Dr, Caldecotte, Milton Keynes MK7 8LE, UK | For complaints sent to the head office |
| Ombudsman | 0345 404 0506 | If you’re unsatisfied with the response from Parcelforce |
- What to include in your complaint:
- Your name, address, and contact details.
- The details of your parcel, including the tracking number.
- The details of your complaint, including what happened and when.
- Any evidence you have, such as photos or screenshots.
- What happens after you make a complaint:
- Parcelforce will investigate your complaint and contact you with their findings.
- If they find that they have made a mistake, they will offer you a remedy, such as a refund or compensation.
- If you are not happy with their response, you can escalate your complaint to their Escalated Customer Resolution Team.