There are two convenient ways to do this: using the OVO Energy Top-up app or at a PayPoint or Payzone shop. Here’s a detailed guide on how to use both methods effectively.
Topping Up with the OVO Energy Top-up App
Step 1: Download the App
- Accessing the App: Download the OVO Energy Top-up app from the App Store or Google Play Store.
Step 2: Set Up Your Account
- Account Creation/Log-in: If you’re a new user, create an account. Existing users can simply log in.
Step 3: Enter Your Top-up Card Details
- Card Number or Barcode: Enter the number of your top-up card or scan its barcode.
Step 4: Select Your Top-up Amount
- Choosing an Amount: Decide how much you want to top up.
Step 5: Confirm the Top-up
- Complete the Transaction: Tap the “Top Up” button to add credit to your account.
- Transaction Time: Your credit should be available within 40 minutes.
Topping Up at a PayPoint or Payzone Shop
Step 1: Visit a PayPoint or Payzone Shop
- Finding a Location: Locate a nearby PayPoint or Payzone shop.
Step 2: Initiate the Top-up
- Inform the Cashier: Tell the cashier you’re topping up your OVO Energy account.
Step 3: Hand Over Your Top-up Card or Key
- Card or Key: Give your OVO Energy top-up card or key to the cashier.
Step 4: Pay for Your Top-up
- Payment: Pay the amount you wish to top up.
Step 5: Credit Addition
- Account Credit: Like the app, credit will be added to your account within 40 minutes.
Q: How do I know if my top-up has been successful? A: You should receive a confirmation either via the app or from the cashier at the PayPoint or Payzone shop. Your credit will reflect in your account within 40 minutes.
Q: What if my credit doesn’t show up in my account? A: If your credit doesn’t appear within 40 minutes, contact OVO Energy customer support for assistance.
Q: Can I top up someone else’s OVO Energy account? A: Yes, you can top up someone else’s account. You will need their top-up card number or barcode for the app, or their top-up card or key for PayPoint or Payzone shops.
Q: Are there any limits to how much I can top up at a time? A: There may be limits set by OVO Energy or the PayPoint/Payzone shops. It’s best to check with them for the most accurate information.