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How to Top Up Your OVO Energy Account?

There are two convenient ways to do this: using the OVO Energy Top-up app or at a PayPoint or Payzone shop. Here’s a detailed guide on how to use both methods effectively.

Topping Up with the OVO Energy Top-up App

Step 1: Download the App

Step 2: Set Up Your Account

  • Account Creation/Log-in: If you’re a new user, create an account. Existing users can simply log in.

Step 3: Enter Your Top-up Card Details

  • Card Number or Barcode: Enter the number of your top-up card or scan its barcode.

Step 4: Select Your Top-up Amount

  • Choosing an Amount: Decide how much you want to top up.

Step 5: Confirm the Top-up

  • Complete the Transaction: Tap the “Top Up” button to add credit to your account.
  • Transaction Time: Your credit should be available within 40 minutes.

Topping Up at a PayPoint or Payzone Shop

Step 1: Visit a PayPoint or Payzone Shop

  • Finding a Location: Locate a nearby PayPoint or Payzone shop.

Step 2: Initiate the Top-up

  • Inform the Cashier: Tell the cashier you’re topping up your OVO Energy account.

Step 3: Hand Over Your Top-up Card or Key

  • Card or Key: Give your OVO Energy top-up card or key to the cashier.

Step 4: Pay for Your Top-up

  • Payment: Pay the amount you wish to top up.

Step 5: Credit Addition

  • Account Credit: Like the app, credit will be added to your account within 40 minutes.

FAQ Section

Q: How do I know if my top-up has been successful? A: You should receive a confirmation either via the app or from the cashier at the PayPoint or Payzone shop. Your credit will reflect in your account within 40 minutes.

Q: What if my credit doesn’t show up in my account? A: If your credit doesn’t appear within 40 minutes, contact OVO Energy customer support for assistance.

Q: Can I top up someone else’s OVO Energy account? A: Yes, you can top up someone else’s account. You will need their top-up card number or barcode for the app, or their top-up card or key for PayPoint or Payzone shops.

Q: Are there any limits to how much I can top up at a time? A: There may be limits set by OVO Energy or the PayPoint/Payzone shops. It’s best to check with them for the most accurate information.

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