Whether it’s your electricity or gas meter, a few simple steps can get you back up and running in no time. This article provides an easy-to-follow, step-by-step guide to help you through the process.
Step-by-Step Guide to Reconnecting Your OVO Energy Supply
Step 1: Check for the Reconnection Message
- Understanding Your Meter Display: After you’ve topped up your account, the first thing to do is check your electricity or gas meter for a reconnection message.
- Wait for the Message: This message should appear on the display of your meter. If it’s not visible immediately, give it a few minutes and check again.
Step 2: Locate and Understand the Reconnection Button
- Identifying the Right Button: Once the reconnection message is visible, find the reconnection button on your meter.
- Button Labels: For electricity meters, this button is typically labeled as “A” and “B”. For gas meters, look for a button labeled “Key” or “Card”.
Step 3: Activate the Reconnection
- Press and Hold: Press and hold the designated reconnection buttons (A and B for electricity, Key or Card for gas) for about 10 seconds.
- The Process: This action signals the meter to initiate the reconnection process.
Step 4: Confirm Your Reconnection
- Look for Confirmation: After holding the buttons, your meter should display a confirmation message indicating that your supply has been reconnected.
- Resume Usage: Once confirmed, you’re all set to use your electricity or gas supply as usual.
Q: What if the reconnection message doesn’t appear on my meter? A: If the reconnection message doesn’t appear after a few minutes, ensure that your account was successfully topped up. If the issue persists, contact OVO Energy customer support for assistance.
Q: What should I do if pressing the reconnection buttons doesn’t work? A: If pressing the buttons doesn’t seem to work, double-check if you are pressing the correct ones and holding them long enough. If it still doesn’t work, reach out to OVO Energy’s customer service.
Q: Can I top up online and how does it affect the reconnection process? A: Yes, you can top up online through the OVO Energy app or website. The reconnection process should automatically follow after a successful online top-up. If it doesn’t, follow the manual steps outlined above.
Q: Is there a difference in the reconnection process between smart meters and traditional meters? A: The basic steps are similar, but smart meters might reconnect automatically after a top-up. For traditional meters, manual reconnection using the meter buttons is usually required.