If you have misplaced, damaged, or need a new OVO gas card, this article will guide you through the steps to obtain one with ease.
Contact OVO Energy Customer Support
The first step to obtaining a new OVO gas card is to contact the OVO Energy Customer Support team. You can reach them by:
- Email: go to OVO Energy Email Address
- Live Chat: Visit OVO Energy’s Live Chat Service
When contacting customer support, make sure to provide your account details, including your name, address, and account number. The representative will then arrange for a new gas card to be sent to your address.
Visit a PayPoint Location
In some cases, OVO Energy may advise you to visit a nearby PayPoint location to obtain a new gas card. PayPoint locations are typically found in convenience stores, newsagents, and supermarkets. You can find your nearest PayPoint location using the PayPoint Store Locator on their website.
To receive a new gas card at a PayPoint location, simply inform the cashier that you need a replacement OVO gas card. They will issue a new card, which you can then register and top up with credit.
Register and Activate Your New Gas Card
Once you have received your new OVO gas card, it is essential to register and activate it before use. To do this, insert the card into your gas meter and leave it for at least 60 seconds. This will allow the card to communicate with the meter and become activated.
Top Up Your New Gas Card
After activating your new gas card, you can top it up with credit at any PayPoint location. Simply provide the cashier with your card and the desired amount of credit. They will then add the credit to your card, which you can use to top up your gas meter.