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Who Delivers for M&S? Reviewing Delivery Options

A significant part of this evolution is its partnership with delivery services that ensure customers receive their orders conveniently and promptly.


One of the UK’s main delivery partners for M&S is Ocado, an online supermarket. In a significant move to increase its online presence, M&S bought a 50% share of Ocado’s retail business, forming a joint venture that started operations in September 2020.

The partnership with Ocado marked the first time M&S offered a home delivery service for its customers. This was a strategic move, given the growing trend of online shopping and the need for reliable home delivery services.

Ocado is known for its efficient and reliable delivery services, making it an ideal partner for M&S. Through Ocado, customers can order M&S grocery products online and have them delivered right to their doorsteps.

Other Delivery Services

While Ocado is a significant partner for M&S’s grocery products, M&S also uses other delivery services for different categories of its products. For instance, clothing and home products are usually delivered through courier services such as DPD and Royal Mail. These services provide efficient and timely deliveries for M&S’s non-grocery items.

M&S also offers international delivery services in partnership with various global delivery companies. This allows M&S to reach a broader market outside the UK, offering its high-quality products to customers worldwide.

Click & Collect

In addition to home delivery, M&S also offers a Click & Collect service. This service allows customers to order products online and collect them from a local M&S store at their convenience. This is a popular option for customers who prefer to pick up their orders rather than wait for home delivery.

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