Partnership with Ocado
In September 2020, M&S formed a strategic partnership with Ocado, a leading online grocery retailer and technology provider. The deal saw M&S acquire a 50% share of Ocado’s UK retail business, creating a joint venture called Ocado Retail Limited. This partnership allowed M&S to offer its entire range of products on the Ocado platform, providing customers with a convenient and reliable delivery service. The main delivery partners are currently Royal Mail and DHL.
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For its non-food items, M&S partners with Royal Mail, the UK’s national postal service. Royal Mail offers a variety of delivery options for M&S customers, including standard, tracked, and express delivery services. This partnership ensures that customers receive their orders within the designated timeframes while benefiting from the extensive coverage and reliability that Royal Mail offers.
M&S also collaborates with DHL, a leading global logistics company, for some of its international deliveries. DHL offers a wide range of services, such as express parcel delivery, freight transportation, and supply chain management. By partnering with DHL, M&S is able to provide efficient and reliable delivery services to customers outside the UK, expanding its global reach and maintaining its commitment to customer satisfaction.