Ordering food from Just Eat can be a convenient and enjoyable experience, but sometimes, things don’t go as smoothly as we’d like. If you’ve had a negative encounter with a Just Eat rider, such as rudeness or unprofessional behavior, it’s important to know how to make a complaint. Here’s what you can do to ensure that your issue is addressed:
Take Note of the Rider’s Details
If you have an unpleasant encounter with a Just Eat rider, it’s important to take note of their details. This includes their name, rider ID number, and any other identifying information, such as the color of their bike or the delivery vehicle they’re using. This information will be useful when making a complaint to Just Eat.
Contact Just Eat Customer Support
Once you have the rider’s details, the next step is to contact Just Eat customer support. You can do this by calling their customer service number, sending an email, or using the chat feature on their website or app. When making your complaint, be sure to provide as much detail as possible about the incident and the rider involved.
Provide Evidence, if Possible
If you have any evidence of the incident, such as photos or videos, be sure to provide this to Just Eat customer support. This will help them to investigate the issue and take appropriate action.
Follow Up on Your Complaint
After making your complaint, be sure to follow up with Just Eat to ensure that your issue is being addressed. You may want to ask for a reference number or ticket so that you can track the progress of your complaint. Just Eat should keep you updated on their investigation and any action taken.