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How to Complain About a Rude Rider at Just Eat

Ordering food from Just Eat can be a convenient and enjoyable experience, but sometimes, things don’t go as smoothly as we’d like. If you’ve had a negative encounter with a Just Eat rider, such as rudeness or unprofessional behavior, it’s important to know how to make a complaint. Here’s what you can do to ensure that your issue is addressed:

  1. Take Note of the Rider’s Details

If you have an unpleasant encounter with a Just Eat rider, it’s important to take note of their details. This includes their name, rider ID number, and any other identifying information, such as the color of their bike or the delivery vehicle they’re using. This information will be useful when making a complaint to Just Eat.

  1. Contact Just Eat Customer Support

Once you have the rider’s details, the next step is to contact Just Eat customer support. You can do this by calling their customer service number, sending an email, or using the chat feature on their website or app. When making your complaint, be sure to provide as much detail as possible about the incident and the rider involved.

  1. Provide Evidence, if Possible

If you have any evidence of the incident, such as photos or videos, be sure to provide this to Just Eat customer support. This will help them to investigate the issue and take appropriate action.

  1. Follow Up on Your Complaint

After making your complaint, be sure to follow up with Just Eat to ensure that your issue is being addressed. You may want to ask for a reference number or ticket so that you can track the progress of your complaint. Just Eat should keep you updated on their investigation and any action taken.

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  1. Arthur slater

    The driver assigned to deliver my food order number 1*******67 the restaurant was KFC in Hastings
    The rude non English speaking driver dumped my food by the side of the road I had to walk 6 minutes from my address to find him
    I will never use just eat again and I hope that everyone boycotts this disgusting useless service that employs ignorant people

  2. stephen davies

    hi, I didn’t order anything, I answered a knock on the door late at night but before I could register and react to what was happening the scooter riding delivery driver was already leaving, tried to explain it wasn’t mine and in doing so my dog bolted out and was hit by a passing car, dog is then injured and running scared, spent hours trying to find and catch the poor thing, eventually get to him and calm him down with significant help from social media and local police units. he was terrified and needed emergency veterinary treatment, and still needs more treatments to repair his injuries so thanks a lot just eats, I have the bag of bottled vodka and customer reference number on ticket, contacted shop but driver works for you apparently.

  3. estelle

    Hi i received an order from mcdonald’s that came damaged with spilt drinks that soaked all my food because your rider squashed my food into his tiny motorbike compartment and did not use the just eat bag other riders are equipped with i placed a complaint on the just eat app which then told me to email them back with photo proof but i no longer use or can access the email linked with that account i’ve emailed and gone on live chats with multiple ways to contact just eat and you never get back to me
    my order number is – 27749367

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