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What Happens If I’m Not Home When DPD Delivers?

While they make every effort to deliver your parcel on the first attempt, sometimes circumstances can prevent this from happening. Here’s what you can expect if you’re not home when DPD tries to deliver your package:

  1. They’ll leave a calling card. If you’re not home when the DPD driver arrives, they’ll leave a calling card at your property. This card will provide details about the attempted delivery, including the date and time, and what you can do next.
  2. You can rearrange delivery. The calling card will include instructions on how to rearrange delivery. You can usually do this online or by phone, and choose a more convenient date and time for the delivery. You may also have the option to request that the parcel be delivered to a neighbor, left in a safe place, or collected from a nearby DPD Pickup shop.
  3. They’ll try to deliver again. If you don’t rearrange the delivery, or if the second attempt is unsuccessful, DPD will make further attempts to deliver your parcel over the next few days. They’ll leave a calling card each time they try to deliver, so you can keep track of the delivery status.
  4. Your parcel may be returned to the sender. If DPD is unable to deliver your parcel after several attempts, it may be returned to the sender. This could happen if you don’t rearrange delivery or if the sender doesn’t want to arrange redelivery. In this case, you may be eligible for a refund, depending on the sender’s policy.
  5. You can collect your parcel from a depot. If you’re unable to rearrange delivery or if you prefer to collect your parcel in person, you can usually do so from a DPD depot. The calling card will provide details of the depot location and opening hours, and you’ll need to bring identification and the calling card with you to collect your parcel.

Note: It’s important to try to change your delivery address or delivery date beforehand if you know you’re going to miss a package.

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