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How to Complain to DPD?

Before lodging a complaint, it’s crucial to understand the key terms and conditions that DPD operates under. These terms and conditions provide a framework for all transactions, including complaints.

Send your complaints letters to:

Shelley Parfett (Head Of Customer Service), DPD UK, Roebuck Lane, Smethwick, B66 1BY

Or, if you prefer online methods, use the DPD chat service.

Preparing Your Complaint


The Service Provider shall have no obligation to address any claim until all fees and other related charges and taxes related to the relevant Parcel have been paid.


The Customer must notify the Service Provider about any query in relation to any invoice from the Service Provider (DPD) within 14 calendar days of the invoice date and confirm that query to the Service Provider by notice in writing within 28 calendar days of the invoice date. If the Customer does not do this, the Service Provider will not be liable for any error in the invoice nor shall the Service Provider be required to re-pay any sums paid by the Customer.

Lodging Your Complaint

While the document does not provide explicit instructions on how to lodge a complaint, it’s generally advisable to contact DPD’s customer service directly. This can typically be done via phone, email, or through a form on the company’s website. Be sure to provide all relevant details about your issue, including any relevant documentation.

Dispute Resolution

Any dispute arising in relation to the contractual relationships between the Customer and the Service Provider and/or the services rendered by the Service Provider or connected with these Conditions and/or any other legal relationship between the Service Provider and the Customer shall be subject to the Exclusive competence of the courts of the country of the seat of the Service Provider.

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1 Comment

  1. Chris Richardson

    Parcel delivery # 1597 6788 448 750 W
    I paid Supersize prints for a 7 day delivery. They stated that the prints were dispatched to you on Friday for next day delivery (Saturday). These prints were for a funeral that I had to go to in Kent. I had to leave on Sunday.
    You delivered the package on Monday and not as advertised. Therefore the prints were useless to me. You also stated that the package had been ‘delivered AND received by Chris at 18.27’. At 18.27 on Monday the 19th I was in Kent some 200 miles away preparing for my son’s funeral without the large photos that you were contracted to deliver. This caused a great deal of stress and disappointment for my family at such an unimaginable time.
    Despite leaving a note on my front door which your driver never even saw, the package was left at the gate to be drenched by heavy torrential rain that night. Hence the prints were ruined. Not even a memento to frame.
    I wish to have a refund of 38.27 to cover the amount I spent with supersize prints. You can argue with them as who should pay.
    I filled in an on line complaints form and entered a preferred time for one of your ‘helpful’ staff to reply but of course nobody called me back.
    Lack of care and thoughtlessness. Why do you lie and say that I had received my package? Obviously you have no feedback from the driver who just dumped it at the gate without even trying to see if I was in or reading the note that I left on the front door asking him to put it in a specified and easily accessible dry place.
    I have a video of the position of the package and the condition of the prints as I unwrapped them. Please give me an address so that I can forward this to you.
    OI expect a reply at your EARLIEST CONVENIENCE.
    e mail: mail@ch*******
    I shall be corresponding to Supersize prints in the meantime.
    Chris Richardson

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