Before initiating a return, it’s crucial to understand the key terms and conditions that DPD operates under. These terms and conditions provide a framework for all transactions, including returns.
The agreement for services is concluded between DPD (the Service Provider) and the customer. If the customer is not the owner of some or all of the contents of the parcel, the customer will be considered to be the owner under the agreement. If any third party has a claim on the contents of the parcel, the customer will be considered the representative of this third party.
Preparing for Return
Packaging and Labeling
Parcels being returned should be properly packaged and labeled to ensure they reach their destination without damage.
Customs and Duties
If the parcel is being returned from a country outside the EU, the customer must provide DPD with a commercial invoice in English, a Commodity Code for each of the goods, and any other information or documents required by relevant customs authorities or DPD. The customer is responsible for ensuring all customs documents and the Transportation Document are accurately completed in compliance with all relevant customs laws, rules, and regulations.
Missing or Incorrect Data
If there is any missing or incorrect data or an incomplete or incorrect invoice, the parcel is accepted under the sole responsibility of the customer. This may result in the parcel being held to obtain the information from the customer or being returned.
If the Commodity Code is missing, DPD may use a general Commodity Code based on the description of the goods given by the customer, hold the parcel pending receipt of the Commodity Code from the customer or organize the return of the parcel to the customer.
You can use their online portal to return your products.