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How to Get a Return Label from Debenhams?

This article guides you through the process of obtaining a return label from Debenhams:

Understanding Debenhams Return Policy

Before proceeding with a return, it’s crucial to understand Debenhams’ return policy:

  • Time Frame: Items must typically be returned within a certain number of days from purchase.
  • Condition of Goods: Products should be in their original condition, with tags intact.
  • Exceptions: Certain items may not be eligible for return due to hygiene reasons or other specific policies.
Aspect Details
Return Timeline 28 days from in-store or online purchase​​.
Return Method In-store or online​​, via Post Office or courier, or using My Hermes​​.
Exchange Policy No exchange policy; all returns are subject to the refund policy​​.
Refund Period Processed within 24 hours of receipt, expected in account within 5 working days​​.
Refund Method Original payment method; for purchases with a Debenhams Gift Card, the refund is credited to a gift card​​​​.
Item Condition for Return Unworn, undamaged, original labels/tags attached, shoes tried indoors only​​​​.
Packaging Requirements Sealable, waterproof, non-see-through packaging; original packaging not necessary but preferred​​​​.
Receipt Requirement Required for processing returns​​.
Exceptions to Return Policy Pierced jewelry, swimwear, lingerie, cosmetics with broken seals, face masks, makeup, undergarments​​​​.
Additional Restrictions Worn out clothing detected will deny return, washed clothing items ineligible​​.
Return of Faulty Goods Contact Debenhams customer service with relevant details and pictures of the defective item​​.
Concessionaire Brand Products Follow the specific return policy conditions of the concessionaire brand​​.
Cost of Return Shipment Customers must pay for the return shipment​​.

Step-by-Step Process to Get a Return Label

1. Log in to Your Account

  • Visit the Debenhams website and log in to your account.
  • Go to the ‘My Orders’ section to view your recent purchases.

2. Select the Item to Return

  • Choose the item you wish to return and select the option for return.
  • Provide a reason for the return, if prompted.

3. Requesting a Return Label

  • After selecting the item for return, opt for a return label.
  • You may be given a choice to print the label at home or receive it via mail.

4. Printing the Return Label

  • If you choose to print at home, ensure your printer is ready.
  • Download the return label and print it.

5. Preparing the Package

  • Pack the item securely in its original packaging.
  • Attach the return label to the package, ensuring no other labels are visible.

6. Sending the Package

  • Drop off the package at the designated carrier or postal service mentioned by Debenhams.
  • Keep the proof of postage until your return is confirmed.


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