Yes, Debenhams returns are free for most items. You can return items in-store, by post, or through a courier service.
Here are the details of Debenhams’ returns policy:
- Timeframe: You can return items within 28 days of receiving them.
- Items covered: Most items are eligible for free returns, including clothing, accessories, homeware, and beauty products. However, there are a few exceptions, such as sale items, personalized items, and food.
- How to return: You can return items in-store, by post, or through a courier service.
- In-store: Simply take the item to any Debenhams store and ask a member of staff for assistance.
- By post: You can print a free returns label from the Debenhams website. Simply attach the label to your parcel and drop it off at a Post Office or other parcel drop-off point.
- Through a courier: You can arrange for a courier to collect your return from your home or workplace.
- Refund: Once Debenhams has received your return, you will be refunded to the original payment method within 14 days.
|28 days from receipt
|Most items, except sale items, personalized items, and food
|How to return
|In-store, by post, or through a courier service
|Within 14 days of receiving the return
If you’re not happy with the service you’ve received, consider filing a complaint to Debenhams