Menu Close

Are Debenhams Returns Free?

Yes, Debenhams returns are free for most items. You can return items in-store, by post, or through a courier service.

Here are the details of Debenhams’ returns policy:

  • Timeframe: You can return items within 28 days of receiving them.
  • Items covered: Most items are eligible for free returns, including clothing, accessories, homeware, and beauty products. However, there are a few exceptions, such as sale items, personalized items, and food.
  • How to return: You can return items in-store, by post, or through a courier service.
    • In-store: Simply take the item to any Debenhams store and ask a member of staff for assistance.
    • By post: You can print a free returns label from the Debenhams website. Simply attach the label to your parcel and drop it off at a Post Office or other parcel drop-off point.
    • Through a courier: You can arrange for a courier to collect your return from your home or workplace.
  • Refund: Once Debenhams has received your return, you will be refunded to the original payment method within 14 days.
Criteria Details
Timeframe 28 days from receipt
Items covered Most items, except sale items, personalized items, and food
How to return In-store, by post, or through a courier service
Refund Within 14 days of receiving the return

If you’re not happy with the service you’ve received, consider filing a complaint to Debenhams

Related Posts

1 Comment

  1. Bridget OKane

    Hi I want to return an item but have mislaid delivery note. Cannot find my order number in my emails I need it for my returns.
    Please help .

Leave a Reply

Your email address will not be published. Required fields are marked *