Debenhams Refunds: What to Do if You Haven’t Received It

Debenhams offers a 28-day return policy for most items. This means that you can return an item for a refund within 28 days of purchase. However, there are a few exceptions to this policy, such as for items that have been worn or damaged. Here’s a step-by-step guide on what to do if you haven’t received your Debenhams refund yet.

1. Check the Refund Policy

Before taking any further steps, ensure you’re familiar with Debenhams’ refund policy. Most retailers have a set period (e.g., 14 or 30 days) within which they process refunds. If this period hasn’t elapsed since your return, it might be worth waiting a few more days.

2. Contact Debenhams Customer Service

If the refund period has passed and you still haven’t received your money:

• Debenhams Contact Details

4. Check with Your Bank

Sometimes, delays can occur on the bank’s end. It’s worth contacting your bank or credit card provider to see if they have any record of a pending refund or if there have been any issues.

5. Consider Chargeback

If you’ve paid with a credit or debit card and there’s no sign of your refund, you might be able to request a chargeback. This is where your card provider reverses the transaction, effectively getting your money back. There are specific conditions and timeframes for this, so check with your bank or card provider.