Menu Close

How Do I Complain to ASOS?

Like any business, customers may occasionally face issues that require attention. If you’ve had an unsatisfactory experience with ASOS and wish to lodge a complaint, this article will guide you through the process.

Contact ASOS via Live Chat

ASOS offers a live chat feature to address customer concerns quickly and efficiently. Connect to an agent to explain about your complaint:

Speak to ASOS Chat

Reach Out on Social Media

Another way to get in touch with ASOS customer service is through their social media channels. You can send a direct message to their official accounts on Twitter or Facebook. Keep in mind that response times may vary, and it’s generally best to use this method for general questions rather than account-specific issues.



Send an Email

If you prefer to submit your complaint via email, you can send a detailed message to ASOS customer service at the following address:

Send an email to ASOS

Escalate Your Complaint

If you’re not satisfied with ASOS’ response to your complaint, you can escalate the matter to a higher authority. In the UK, you can contact the Retail Ombudsman for further guidance. Visit the Retail Ombudsman website at for more information on how to proceed.

Related Posts

Leave a Reply

Your email address will not be published. Required fields are marked *