Like any business, customers may occasionally face issues that require attention. If you’ve had an unsatisfactory experience with ASOS and wish to lodge a complaint, this article will guide you through the process.
Contact ASOS via Live Chat
ASOS offers a live chat feature to address customer concerns quickly and efficiently. Connect to an agent to explain about your complaint:
Reach Out on Social Media
Another way to get in touch with ASOS customer service is through their social media channels. You can send a direct message to their official accounts on Twitter or Facebook. Keep in mind that response times may vary, and it’s generally best to use this method for general questions rather than account-specific issues.
Send an Email
If you prefer to submit your complaint via email, you can send a detailed message to ASOS customer service at the following address:
Escalate Your Complaint
If you’re not satisfied with ASOS’ response to your complaint, you can escalate the matter to a higher authority. In the UK, you can contact the Retail Ombudsman for further guidance. Visit the Retail Ombudsman website at https://www.cdrl.org.uk/ for more information on how to proceed.