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ASOS Phone Number | Connect to Agents

ASOS, being a prominent online fashion retailer, provides several channels for customers to get in touch with their customer service. Below is a compiled list of contact information and common questions or issues that customers might have when interacting with ASOS:

Contact Information:

  1. Customer Service Number: +44 207 756 1000 (The helpline is open from 8 am to 9 pm, Monday to Sunday, though hours may change on Bank Holidays and over the festive period)​.
  2. Email:​.
  3. Live Chat: Available on the ASOS website for immediate assistance​.
  4. Head Office Address: Greater London House, Hampstead Rd, London NW1 7FB, United Kingdom​.

Common Questions/Problems:

  1. Order Amendments and Cancellations:
    • Customers can amend or cancel an order with standard delivery up to 60 minutes after it has been processed.
    • For next-day delivery orders, amendments or cancellations must be made within 15 minutes post-processing​.
  2. Order Delivery Issues:
    • If an order hasn’t arrived, is incorrect, damaged, or simply unwanted, customers can contact ASOS customer service for advice and resolution​.
  3. Returns:
    • Items must be returned within 28 days of the original order​.
  4. Delivery Inquiries (ASOS US):
    • Questions regarding how ASOS US delivers can be addressed via Live Chat or Email​.

It’s notable that some sources indicate that ASOS prefers handling customer service inquiries online rather than over the phone​​. For a more interactive session, the Live Chat feature on the ASOS website is a quick way to get assistance. Additionally, customers can use the online contact form for less urgent inquiries or complaints.

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