ASOS, being a prominent online fashion retailer, provides several channels for customers to get in touch with their customer service. Below is a compiled list of contact information and common questions or issues that customers might have when interacting with ASOS:
Contact Information:
- Customer Service Number: +44 207 756 1000 (The helpline is open from 8 am to 9 pm, Monday to Sunday, though hours may change on Bank Holidays and over the festive period).
- Email: care@asos.com.
- Live Chat: Available on the ASOS website for immediate assistance.
- Head Office Address: Greater London House, Hampstead Rd, London NW1 7FB, United Kingdom.
Common Questions/Problems:
- Order Amendments and Cancellations:
- Customers can amend or cancel an order with standard delivery up to 60 minutes after it has been processed.
- For next-day delivery orders, amendments or cancellations must be made within 15 minutes post-processing.
- Order Delivery Issues:
- If an order hasn’t arrived, is incorrect, damaged, or simply unwanted, customers can contact ASOS customer service for advice and resolution.
- Returns:
- Items must be returned within 28 days of the original order.
- Delivery Inquiries (ASOS US):
- Questions regarding how ASOS US delivers can be addressed via Live Chat or Email.
It’s notable that some sources indicate that ASOS prefers handling customer service inquiries online rather than over the phone. For a more interactive session, the Live Chat feature on the ASOS website is a quick way to get assistance. Additionally, customers can use the online contact form for less urgent inquiries or complaints.