| Aspect | Details |
|---|---|
| Coverage | Only for purchases made via ‘Add to cart’ and ‘Proceed to checkout’ buttons |
| Exclusions | Transactions outside Vinted’s system are not covered |
| Return Window | 4 days from receipt for damaged or incorrect items |
| Lost Items | Contact Vinted for investigation and potential refund |
| Personal Preference Returns | Possible, but not covered under Buyer Protection |
| Refund Components | Item price, shipping fees (full order return), Buyer Protection fee, taxes |
| Non-refundable Costs | Return shipping, packaging |
| Refund Timing | Issued within 24 hours, bank processing 5-10 business days |
Understanding this policy is crucial for both buyers and sellers to manage transactions effectively.
Buyer Protection on Vinted
- Coverage: Purchases made using ‘Add to cart’ and ‘Proceed to checkout’ are covered under Buyer Protection. This covers instances where items do not arrive, arrive damaged, or are significantly not as described.
- Exclusions: Transactions completed outside Vinted’s designated buttons are not covered by Buyer Protection.
Initiating a Return
- Damaged or Incorrect Items: You have four days after an order is marked as ‘received’ to lodge a return request for items that are damaged or not as described. The request is reviewed either by the seller or Vinted’s Support team.
- Lost Items: If an item is lost during transit, contact Vinted for an investigation and potential refund.
- Personal Preference Returns: If you’re not satisfied with an item due to personal preference (style, fit), you can request a return, but it’s not covered under Buyer Protection. If the seller rejects this request, the order is finalized without Vinted’s intervention.
Refund Details
- Components of Refund: Refunds include the price of returned/cancelled items, shipping fees (if all items are returned), the variable part of the Buyer Protection fee, fixed Buyer Protection fee (in certain cases), and applicable taxes.
- Non-Refundable Costs: Shipping costs for returning items and the cost of return packaging are not refunded.
Timing of Refunds
- Processing Time: Refunds are issued within 24 hours using the same payment method used for the purchase.
- Bank Processing Time: It takes 5–10 business days for the refund to be deposited into your bank account, whether you paid by credit/debit card or Apple Pay.
Frequently Asked Questions (FAQs)
- What is Vinted’s policy for returning an item?
- Returns are accepted for items that are damaged, lost in transit, or significantly not as described, within four days of receipt. Personal preference returns are possible but not covered under Buyer Protection.
- How do I get a refund on Vinted?
- If your return request is approved, Vinted processes your refund, including the item price, shipping (if applicable), part of the Buyer Protection fee, and taxes.
- Are there any costs that won’t be refunded?
- Vinted does not refund the shipping costs for returning the item and the cost of return packaging.
- How long does it take to receive a refund?
- Refunds are issued within 24 hours, with an additional bank processing time of 5-10 business days.
- What should I do if my item is lost during transit?
- Contact Vinted immediately to initiate an investigation and, if confirmed lost, process a refund.