If you’re not entirely pleased with your purchase, SHEIN provides a straightforward process for returns.
| Return Timeframe | 45 days from the purchase date |
| Return Method | EVRI, 24/7 InPost Lockers, Royal Mail |
| Return Charges | First return label is free. £2.50 deducted from the refund for additional returns from the same order |
| Return Procedure | 1. Sign into SHEIN account
2. Click “Start Returns” 3. Select items to return and indicate reasons 4. Choose return method 5. Use return label or QR code |
| Return Conditions | Items must be unworn, unwashed, undamaged, with all original tags. Certain items (e.g., bodysuits, lingerie, jewelry, beauty products, etc.) cannot be returned |
| Refund Process | Processed within 10 business days after receiving return. Refund issued to SHEIN Wallet or original payment account |
| Refund Charges | Original shipping fee and handling fee are non-refundable |
| Contact Timeframe | Contact SHEIN within 3 months for order issues, or within 90 days for return issues |
Return Timeframe
Customers have up to 45 days from the purchase date to initiate a return. It’s crucial to send back the item and upload the return tracking number within this period.
Return Method and Charges
SHEIN offers a free return label for customers. They can choose from three shipping companies for their return courier: EVRI, 24/7 InPost Lockers, and Royal Mail.
For EVRI, customers don’t need to print the label at home. They can use the self-serve in-store printer to print the label and attach it to the parcel. The first return label in order is free. However, if customers decide to return additional items from the same order, SHEIN will deduct £2.50 from the refund.
With 24/7 InPost Lockers, no printing is required. Customers can generate a QR code, scan it at their local locker, select their parcel size, and drop off their parcel. All items from the same order should be returned in one parcel. If multiple returns are made on the same order, SHEIN will deduct £2.50 from the refund.
For Royal Mail, the first return label in an order is free. If customers decide to return additional items from the same order, SHEIN will deduct £2.50 from the refund. Customers can use the provided return label or the QR code.
Return Procedure
To make a return, customers need to sign into their SHEIN account and click the “Start Returns” button. They can then select the items they wish to return, indicate the reasons, and submit. After choosing the return method, they can use the return label or QR code provided by SHEIN. If they use the return label, they need to print it, securely stick it to the package, and drop it off at the nearest parcel shop point. If they use the QR code, they just need to show the code at the nearest parcel shop point.
Return Conditions
Items must be returned unworn, unwashed, undamaged, and with all original tags attached. Certain items, such as bodysuits, lingerie, jewelry, beauty products, underwear, event & party supplies, DIY supplies, pet supplies, and accessories (except scarves, bags, and mermaid blankets), cannot be returned or exchanged. Items marked as non-returnable and free gifts also cannot be returned.
Refund Process
SHEIN processes return requests within 10 business days after receiving the return. The refund is issued to the customer’s SHEIN Wallet or the original payment account, as per the customer’s request. The original shipping fee and handling fee are non-refundable.
Customers are advised to contact SHEIN within 3 months if they have any issues with their orders. If there is an issue with the return, they should contact Customer Support within 90 days from the date the order was placed.
In conclusion, SHEIN’s return policy is designed to ensure a smooth shopping experience for its customers. By understanding the return policy and procedure, customers can shop with confidence, knowing that they can return items if they are not 100% satisfied.
I have returned an item and I tracked it with evri and they said yous have received it how is my payment not been returned