Whether you’ve misplaced your login credentials or faced a technical issue, it’s essential to act swiftly to regain access and secure your financial resources. This article provides a comprehensive guide on what you should do when you’ve lost access to your Revolut account.
1. Attempt to Reset Your Password
In many instances, losing access can be as simple as forgetting your password. If this is the case, start by attempting a password reset.
To do this, open your Revolut app and click on “Forgotten?” on the password entry screen. You’ll then be prompted to enter the email address linked to your account. Once you’ve done this, Revolut will send you a password reset email. Make sure to check your spam folder if you don’t see the email in your inbox.
2. Use Revolut’s In-app Chat Support
If a password reset doesn’t resolve your issue, or if you can’t remember the email address you used to create your account, reach out to Revolut’s in-app customer support.
3. Contact Revolut Support via Social Media
If you can’t access the in-app support, your next step should be to contact Revolut’s support team through social media. Revolut maintains active customer service on platforms such as Twitter (@RevolutApp) and Facebook. Send them a direct message explaining your situation, and they should be able to guide you through the next steps. Remember, never share sensitive account information, such as your password, card details, or pin on social media.
4. Email Revolut’s Support
If the social media route is not effective, you can also reach out to Revolut’s support team via email at firstname.lastname@example.org. Be sure to provide as much information about your issue as you can, excluding sensitive account information.
In Case of Unauthorized Access
If you suspect that your account has been compromised, contact Revolut immediately through in-app support, social media, email, or the emergency phone line. The sooner Revolut is aware of the issue, the quicker it can act to secure your account.