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How to Cancel Your One Call Insurance Policy

There may come a time when you need to cancel your policy, and it’s essential to be aware of the necessary steps and the fees involved. As an unbiased third-party source, this guide will help you navigate the cancellation process with One Call Insurance and understand the cooling-off period and cancellation fees.

How to cancel one call insurance

Step 1: Examine Your Policy Documents and Understand Cancellation Fees

Before proceeding with the cancellation process, it’s crucial to review your policy documents and understand the terms and conditions, including cancellation fees and notice periods. One Call Insurance has two cancellation fee structures depending on whether you are within or outside the 14-day cooling-off period:

  1. Cancellations within the 14-day cooling-off period: You will be charged based on the time you have been insured, as calculated by the insurer, and a set-up fee.
  2. Cancellations outside the 14-day cooling-off period: Charges follow a set structure that includes insurance fees, broker charges, a cancellation fee, and the cost of any additional products purchased. The premium for the time on cover will be calculated on a pro-rata basis.

Please note that these cancellation charges apply if no claims have been made within the policy term. If there is an outstanding or settled fault claim, the insurance premium will be owed in full.

Step 2: Gather Relevant Information

When contacting One Call Insurance to cancel your policy, make sure to have the following information at hand:

  1. Policy number
  2. Full name of the policyholder
  3. Address and contact details
  4. Reason for cancellation

This information will streamline the process and ensure a quick response from the company.

Step 3: Contact One Call Insurance Customer Support

Reach out to One Call Insurance’s customer support team to initiate the cancellation process. You can do this via one of the following methods:

  1. Phone & Live Chat
  2. Email: Send an email using these addresses
  3. Online: Log in to your account on the One Call Insurance website and follow the steps to request a cancellation.

Make sure to provide the necessary information and state your intention to cancel your home insurance policy clearly.

Step 4: Follow Up on Your Request

Once you have submitted your cancellation request, it’s important to follow up with One Call Insurance to ensure that the process is moving along. Keep a record of all communication, including dates, times, and names of customer service representatives with whom you spoke.

Step 5: Understand Your Refund or Balance Owed

If you have paid your premium in full, One Call Insurance will inform you of the refund amount due after deducting the applicable cancellation charges. If you are paying through Premium Finance, you will need to pay any outstanding balance resulting from the cancellation charges.

Step 6: Cancel Automatic Payments

If you have set up automatic payments for your home insurance policy, don’t forget to cancel them after receiving confirmation that your policy has been canceled. Contact your bank or payment provider to stop any further transactions related to your One Call Insurance policy.

Step 7: Keep an Eye Out for a Cancellation Confirmation

Upon successful cancellation, One Call Insurance should provide you with written confirmation, either via email or postal mail. This document serves as proof of your policy cancellation and should be kept for your records.

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  1. Shane Stubbs

    This is absolutely ridiculous! Please can you contact me . I’ve been waiting months! I want to cancel my van insurance. I’ve been paying you months. No one has rang.

    • Lorraine Kingston

      Hello I rang to cancel my car insurance. I phoned you 2 weeks ago it was frustrating as there is no one to speak to and your chat line keeps referring me back to your portal. I was so upset at not having any live communication from you that I had no option to put in a complaint. I am waiting to hear from you. My car has been scrapped a few days ago as it is junk and was unrepairable. So I would like the balance of monies owed to me please. I have paid the insurance in full for one year.

  2. Mrs Dunn

    I want to cancel my breakdown cover as I don’t have the vauxhall viva as sold it away back in January 2022 and you are still taken the money out my account

  3. Joseph Alsford

    I have a car policy with you starting on the 7th August2023. I wish to have cover from the 2nd August please

  4. Helen Tyler

    I would like to change my car insurance policy ref:6013665444 from pay as you drive to pay annually.
    I also need the steps of how to upload my proof of no claims bonus

  5. Susan johnson

    I want to cancel my car insurance asap my email address is s*********k phone number 0********1 please contact me asap

  6. Gerald Elliott Harding

    Had to cancel my car insurance,l want to find out how much I owe, thank number, 07********0.

  7. jane wildgoose

    I want to cancel my policy please. ASAP..
    My name is Jane Wildgoose..
    Dob 8/6/63
    Address 913, Chesterfield Road, Sheffield, S8 0ss
    Phone no 07*****2.
    Thanks, Jane.

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