Love Holidays’ refund policy operates in accordance with package travel regulations. This means if Love Holidays cancels your holiday for any reason, you should be eligible for a full refund. The refund should be processed within 14 days of the cancellation.
When Can You Get a Refund?
There are several scenarios where you may be eligible for a refund:
- Cancellation by Love Holidays: If the company cancels your booking due to unforeseen circumstances such as a natural disaster, political unrest, or other situations that might compromise your safety, you should be eligible for a full refund.
- Package Travel Regulations: If you booked a package holiday (a booking that includes at least two types of travel services), and there are significant changes to the booking — such as change of departure time, location, or accommodation — you have the right to cancel and request a refund.
- Illness or Unforeseen Personal Circumstances: If you have travel insurance that covers cancellation due to illness or unforeseen personal circumstances, you should be able to claim a refund. It’s important to note that this would be subject to the terms and conditions of your travel insurance policy, not Love Holidays’ policy.
Love Holidays aims to process refunds within 14 days of cancellation as per package travel regulations. However, due to high demand or exceptional circumstances, it may take longer.
How Long Will it Take?
Love Holidays aims to process refunds within 14 days of cancellation as per package travel regulations. However, due to high demand or exceptional circumstances, it may take longer.
How to Request a Refund?
Here’s a step-by-step guide on how to request a refund from Love Holidays:
- Log into your Love Holidays Account: You’ll need to log into your account on the Love Holidays website to initiate the process.
- Manage My Booking: Once logged in, navigate to the ‘Manage My Booking’ section. Here, you’ll find all details of your bookings.
- Request a Refund: If your booking is eligible for cancellation and refund, you should find an option to request a refund.
- Provide Necessary Information: Fill in all the required details, including your booking reference number, name, and reason for cancellation.
- Follow Up: Keep track of your refund request. If you do not hear back within the stated timeline, follow up with Love Holidays’ customer service