If you have a Tab that needs to be replaced due to a fault, loss, or damage, Hastings Direct has procedures in place to help you. Here is a guide to getting a replacement Tab with Hastings Direct.
Step 1: Wait for Fault Detection
If there’s a fault with your Tab, you don’t need to worry about detecting it yourself. Hastings Direct will do the work for you. The company monitors the status of the Tabs, and if any fault is detected, they will notify you. This service is provided free of charge, offering customers peace of mind that their Tab is always in working order.
Step 2: Replacement of Faulty Tab
Once Hastings Direct has notified you of a fault with your Tab, they will arrange for it to be replaced. This is a completely free service provided by Hastings Direct, so you won’t have to worry about any costs associated with this process.
Step 3: Replacement Due to Loss or Damage
In the event that you lose your Tab or it gets damaged, Hastings Direct can issue a replacement. However, unlike with the fault replacement, there will be a charge for this service. The exact charge can be found in the table below:
| Type of fee (2023) | Fee |
|---|---|
| Tab fee for Hastings Direct YouDrive policies (included in the policy price) | £20 |
In case you’ve lost or damaged your tab, contact Hastings Direct through their chat service, or send them an email.
Hi there I’m looking to get a new tab as I’ve change my car and the garage has not taken it off my old car