This article provides an in-depth look at the key aspects of Wilko’s policy, including conditions for returns, refund options, and special considerations.
How to Return an Item to Wilko
To return an item to Wilko, follow these steps:
- Prepare the Item: Ensure the item is in its original condition, unused, and in the original packaging. This is important for both in-store and online returns.
- Proof of Purchase: Have your receipt or an alternative proof of purchase ready. This could be a bank statement showing the transaction.
- Choose the Return Method:
- In-Store Returns: Simply take the item to any Wilko store with the proof of purchase. The staff will assist you through the process.
- Online Returns: For items purchased online, you can return them by mail. Visit Wilko’s website for instructions on obtaining a return label and sending the item back. Ensure to pack the item securely.
- Refund or Exchange: Once the return is processed, you will receive a refund to the original payment method or opt for an exchange, as per your preference.
- Customer Service: If you encounter any issues or have questions, Wilko’s customer service can provide assistance and guidance throughout the return process
Key Points of Wilko’s Returns and Refunds Policy
- Return Period: Customers have a 28-day window from the date of purchase to return items they are not satisfied with.
- Proof of Purchase: To return an item, the original receipt is typically required. However, alternative proofs like bank statements showing the transaction may be accepted.
- Item Condition: Returned items must be in their original condition and packaging, unused and unopened unless they are faulty.
- Non-Returnable Items: Perishable goods, personalized items, opened hygiene products, lottery items, gift cards, pierced goods (like earrings), face masks, hosiery, and cosmetics are generally not returnable.
- Refund Options: Refunds are issued to the original payment method or as store credit.
- Return Methods: Items can be returned in-store or by mail.
- Return Shipping Cost: The customer may bear the return shipping cost unless the item is faulty.
- Faulty or Damaged Items: These are eligible for a refund, exchange, or repair, even beyond the 28-day period.
- Refund Processing Time: In-store refunds are typically processed immediately, while online returns may take 5-7 working days post-receipt at Wilko.
|28 days from purchase date
|Proof of Purchase
|Original receipt (alternatives accepted)
|Original, unused, unopened (exceptions for faulty items)
|Perishables, personalized, hygiene products, lottery, gift cards, etc.
|Original payment method or store credit
|In-store or by mail
|Return Shipping Cost
|Customer’s responsibility (exceptions for faulty items)
|Immediate in-store, 5-7 days for online returns
FAQs on Wilko Returns and Refunds
Q: Can I return items without a receipt? A: Yes, Wilko may accept alternative forms of proof of purchase, such as a bank statement.
Q: What happens if I exceed the 28-day return period? A: Contact Wilko’s customer service for guidance, especially in exceptional cases.
Q: Are there items that cannot be returned? A: Yes, non-returnable items include perishables, personalized goods, certain hygiene products, lottery items, gift cards, and more.
Q: How long does it take to process a refund? A: In-store refunds are instant, while online returns may take 5-7 working days after the item is received at Wilko.