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How Do I Complain to Ryanair?

If you’ve had an unsatisfactory experience with Ryanair and wish to lodge a complaint, this article will guide you through the process.

ryanair complaints

  1. Submit a Complaint via Live Chat

Your first option is to contact them via the Ryanair live chat and register your complaint directly with their customer service team.

  1. Submit Your Complaint Online via Email

Ryanair’s primary method for receiving complaints is through its online contact form and email address.  Send your emails to their email address.

  1. Contact Ryanair via Post

If you prefer to submit your complaint via post, you can send a letter detailing your concerns to the following address:

Ryanair Customer Service Department PO Box 11451 Swords Co Dublin Ireland

Remember to include your booking reference number, contact information, and any supporting documentation.

  1. Follow Up on Your Complaint

Ryanair aims to respond to complaints within 10 working days. However, depending on the nature of your complaint and the volume of inquiries, response times may vary. If you haven’t received a response within the expected timeframe, you can follow up by sending an email to Be sure to include your complaint reference number in the subject line.

  1. Escalate Your Complaint

If you’re not satisfied with Ryanair’s response to your complaint, you can escalate the matter to the relevant authorities. For passengers in the UK, you can contact the Civil Aviation Authority (CAA) for guidance. Visit the CAA website at for more information.

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