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How to Contact Royal Mail Customer Support? (Tips)

Reaching out to Royal Mail Customer Service can be done through various channels based on your preference and the nature of your inquiry. Below are the detailed methods on how you can get in touch with them:

Phone Support

  • Contact Number: 03457 740 740
  • Operating Hours: Monday to Friday (7 am – 8 pm), Saturday (8 am – 6 pm), and Sunday (9 am – 4 pm)​.

The phone support is suitable for a range of inquiries including mail collection, delivery, lost or damaged mail, mail redirection, item tracking, or general advice on postal services​​.

Live Chat

Royal Mail offers a live chat service for real-time support. Although the operation hours were not specified, you can access the live chat feature through the Royal Mail website on the “Welcome to Royal Mail Chat” page.

Email Support

Email inquiries can be sent through the online customer enquiry form available on the Royal Mail’s email page. This method is ideal for non-urgent inquiries and complaints​​.

Whether it’s through phone, live chat, or email, Royal Mail provides several avenues for customers to get the assistance they need. The phone line is operational almost every day, making it a reliable option for urgent inquiries. For non-urgent matters or detailed inquiries, the email support or live chat might be more convenient.

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  1. Eirwen Davies

    Parcel not delivered by arrangement It is now withPO in Sutton Surrey
    How do I arrange for it to be delivered to me
    Email. yf**********mt

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