| Day | Customer Service Hours | Claims/Emergency Hotline |
|---|---|---|
| Monday | 9:00 AM – 5:00 PM | 24 hours |
| Tuesday | 9:00 AM – 5:00 PM | 24 hours |
| Wednesday | 9:00 AM – 5:00 PM | 24 hours |
| Thursday | 9:00 AM – 5:00 PM | 24 hours |
| Friday | 9:00 AM – 5:00 PM | 24 hours |
| Saturday | Closed | 24 hours |
| Sunday | Closed | 24 hours |
LV Car Insurance has provided customer service lines that were open during regular business hours, typically from 9:00 AM to 5:00 PM local time. This ensured that customers could get in touch with a representative for general enquiries, policy changes or renewals, and to discuss their coverage options during the most active hours of the day.
However, recognizing that mishaps and questions don’t adhere to a 9-to-5 schedule, LV also established 24/7 hotlines for emergency situations or claims reporting. This meant that in the event of an accident or incident that required immediate attention, policyholders could reach out to LV at any time of the day or night. This service showcases LV’s dedication to supporting its customers in times of need, irrespective of the hour.