If you are an LV Insurance policyholder and you find yourself in a situation where you need to lodge a complaint, it’s essential to know the proper channels and procedures to follow. Here’s a step-by-step guide on how to file a complaint with LV Insurance:
Step 1: Gather All Relevant Information
Collect all necessary information and documents related to your complaint. This could include policy numbers, claim numbers, details of any related incidents, any previous correspondence with LV, and any evidence that might help your case.
Step 2: Contact LV Insurance
LV Insurance encourages customers to get in touch directly for any concerns or complaints:
- By Email: You can submit their email contact form to register your complaint
- By Live Chat: Through their chat page
Step 3: If You’re Not Satisfied
If you’re not satisfied with the response or resolution offered by LV Insurance, or if your complaint hasn’t been resolved within eight weeks, you can escalate your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent body that settles disputes between consumers and businesses providing financial services.
Of the closed complaints at LV, 70% were addressed within 3 days, and an additional 28% were resolved within 8 weeks. The company upheld 75% of these complaints. The main cause for these complaints was general administration and customer service.