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How to Complain to LV Insurance?

If you are an LV Insurance policyholder and you find yourself in a situation where you need to lodge a complaint, it’s essential to know the proper channels and procedures to follow. Here’s a step-by-step guide on how to file a complaint with LV Insurance:

Step 1: Gather All Relevant Information

Collect all necessary information and documents related to your complaint. This could include policy numbers, claim numbers, details of any related incidents, any previous correspondence with LV, and any evidence that might help your case.

Step 2: Contact LV Insurance

LV Insurance encourages customers to get in touch directly for any concerns or complaints:

Step 3: If You’re Not Satisfied

If you’re not satisfied with the response or resolution offered by LV Insurance, or if your complaint hasn’t been resolved within eight weeks, you can escalate your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent body that settles disputes between consumers and businesses providing financial services.

Of the closed complaints at LV, 70% were addressed within 3 days, and an additional 28% were resolved within 8 weeks. The company upheld 75% of these complaints. The main cause for these complaints was general administration and customer service.

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