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Can I Refuse an Evri Delivery?

Here’s a comprehensive guide on how to handle unwanted deliveries from EVRI.

1. Your Right to Refuse

Yes, you can refuse delivery from EVRI. If you’re present at the time of delivery and you’re certain you don’t want the item, you can tell the courier that you’re refusing it. They’ll return it to the sender.

2. If You’re Not Home

If you’re not home and the item doesn’t require a signature, the courier might leave it in a designated safe place or with a neighbour, based on the sender’s instructions. If you still want to refuse it, don’t open it. Instead, contact EVRI’s customer service and inform them that you wish to refuse the package. They’ll guide you on the next steps.

3. Items Requiring a Signature

For items that require a signature, if you’re not home, EVRI will typically leave a card with instructions on how to arrange a redelivery or where to collect the item. If you decide to collect it and then refuse it, let the staff at the collection point know.

4. Returning the Item

If you’ve already accepted the item but later decide you don’t want it, you can’t technically “refuse” it anymore. However, you can return it. If it’s a purchase, check the seller’s return policy. If it’s unsolicited mail, you can mark it as “Return to Sender” and arrange for EVRI to pick it up or drop it off at an EVRI ParcelShop.

5. Unsolicited Mail

If you’re receiving unsolicited mail, you can take steps to reduce or stop it. Reach out to the sender directly or check if there’s an opt-out option. For broader mailing lists, consider registering with the Mail Preference Service (MPS) in the UK.

6. Consequences for the Sender

When you refuse a delivery, the item will be returned to the sender. Depending on the sender’s postal options and agreement with EVRI, they might have to pay for the return postage. If it’s a company or individual you have a relationship with, it’s a good idea to inform them of your decision to refuse the item.

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