How to Complain to EDF Energy?

Here are the steps to file a complaint with EDF Energy:

1. Get in touch about your complaint: You can register your complaint with one of their customer service advisors. They will do everything they can to resolve your issue as quickly as possible and will keep you updated throughout the process. You can get in touch with them through the following means:
   • Through phone: 0333 200 5100 (Open Monday to Friday 8am to 6pm)
   • Email: Email Address for EDF
   • Live Chat: Use EDF Chat Service
   • Online Form
2. Escalate your complaint: If you’re not satisfied with how your complaint is being handled or if there has been a delay of more than 8 weeks, you can request for your complaint to be reassessed​ or escalate to financial ombudsman
3. Contact the CEO: If you’ve escalated your concerns and are still not satisfied, you can reach out to the CEO, Simone Rossi, who will work with his senior team to resolve your issue. Send an email to SRossi@edfenergy.com