How to Cancel My EDF Energy Contract?

We will provide a step-by-step guide on how to cancel your EDF Energy contract and offer some helpful tips along the way.

Understanding EDF Energy Cancellation Policies

EDF Energy, like all UK energy suppliers, is regulated by the Office of Gas and Electricity Markets (Ofgem). When canceling an EDF Energy contract, keep the following rules in mind:

1. 14-day cooling-off period: You have the right to cancel your contract within 14 days of signing without incurring any fees.
2. No exit fees within the final 49 days: If you’re in the last 49 days of your tariff, you cannot be charged exit fees.

Before canceling, determine whether you have a default/standard tariff or a fixed tariff. Default tariffs apply if you haven’t recently switched providers, and they are subject to price caps announced by Ofgem twice a year.

Cancelling Your EDF Energy Contract

1. Check the status of your contract: Determine if you’re within the 14-day cooling-off period or the final 49 days of your tariff to avoid cancellation fees.
2. Review potential cancellation fees: If you’re cancelling your contract after the cooling-off period but before the final 49 days, you may be subject to a cancellation fee of up to £30 per fuel or £60 for dual-fuel tariffs. Default tariffs typically have no exit fees.
3. Assess potential savings: Before cancelling, compare the potential savings of switching providers with the cost of any cancellation fees.
4. Contact EDF Energy: To obtain information on your contract or initiate the cancellation process, contact EDF Energy via:
   • Phone: 0333 200 5100
   • Online chat: Visit chat page
5. Shop for other energy options: Research alternative energy providers to find a more suitable option for your needs.
6. Switch providers without exit fees: If you’re within the last 49 days of your contract, you can switch providers without incurring exit fees.

Additional Tips

1. Use the 14-day cooling-off period: If you’re within the first 14 days of signing your contract, you can cancel using EDF Energy’s online form.
2. Verify the switching process: Before switching providers, confirm with EDF Energy that you don’t need to officially cancel your contract first. According to Ofgem, switching energy providers typically takes around 17 days, though it can take up to three weeks.