When it comes to reaching out to DX Delivery in the UK, customers have several options to ensure their inquiries and concerns are addressed efficiently. Here’s a breakdown of the different ways you can get in touch with DX Delivery:
Customer Service Opening Hours
- Monday to Friday: 8am – 6pm
- Saturday: 8am – 4pm
Contact Methods
| Contact Method | Details | Notes |
|---|---|---|
| Social Media | Facebook page | For general inquiries and updates |
| Live Chat | Available on website | Real-time assistance |
| Parcel Tracking | Through website | For tracking deliveries |
| Phone | Express Items: 0333 241 5700 | For specific express item inquiries |
| Head Office: 0845 600 3613 | General queries | |
| Postal Address | DX House, Ridgeway, Iver, Buckinghamshire, SL0 9JQ | For written correspondence |
| Various email addresses provided below | For different types of inquiries | |
| Direct Interaction | Speak to delivery driver | For immediate concerns |
1. Social Media
- Facebook: DX Delivery has an active presence on Facebook where you can contact their social media team for assistance.
2. Website Features
- Live Chat: Use the live chat function on the DX Delivery homepage for real-time assistance.
- Tracking: Track your item directly on their website.
- Help and Support: Access various help and support topics on their website for guidance.
3. Telephone Contact
- Express Items: For inquiries about express items, call 0333 241 5700.
- Head Office: You can reach the head office at 0845 600 3613. Be aware of potential call costs depending on your phone provider.
4. Postal Address
- Head Office: Write to DX House, Ridgeway, Iver, Buckinghamshire, SL0 9JQ for postal inquiries.
5. Email
- General Concerns: Email customer.concernsDXS@thedx.co.uk for various concerns.
- Legal and Regulatory: For legal and regulatory matters, email legalandregulatory@dxdelivery.com.
- CEO Contact: Lloyd Dunn, the CEO, can be reached at lloyd.dunn@thedx.co.uk or lloyd.dunn@dxdelivery.com.
6. Direct Interaction
- Delivery Driver: For immediate concerns, you can speak directly to your delivery driver.