This article aims to provide a comprehensive guide on how DX Delivery in the UK handles customer complaints. It outlines various avenues available to customers for lodging complaints, from traditional methods like phone calls and physical mail to modern channels like social media and online tools. Additionally, the article includes a set of frequently asked questions (FAQs) to help customers navigate the complaint process more efficiently.
- For general inquiries, you can call the head office at 0845 600 3613.
- For Express items, contact DX Delivery at 0333 241 5700.
- It’s advisable to check with your phone provider for call costs.
- Social Media:
- Reach out to DX Delivery’s social media team via their Facebook page.
- Direct Contact:
- Speak directly to your delivery driver for immediate concerns.
- Physical Mail:
- Send written complaints to DX House, Ridgeway, Iver, Buckinghamshire, SL0 9JQ.
- Online Options:
- Use the live chat function on the DX Delivery website.
- Track your item and access help and support topics on their website.
Q: How do I file a complaint with DX Delivery? A: You can file a complaint via phone, email, social media, direct contact with your driver, physical mail, or using online options such as live chat and the Resolver tool.
Q: Can I track the status of my complaint? A: Yes, tracking is possible especially when using email or the Resolver tool, which keeps all correspondence and updates in one place.
Q: Is there a way to directly contact the CEO of DX Delivery for serious complaints? A: Yes, you can email the CEO, Lloyd Dunn, at his DX Delivery email addresses.
Q: Are there any charges for calling the DX Delivery complaint numbers? A: Charges may apply depending on your phone provider. It’s recommended to check with them before calling.
Q: Can I receive assistance in escalating my complaint if it is not resolved satisfactorily? A: Yes, tools like Resolver can assist in escalating your case to higher management levels or even to an ombudsman or regulatory body if needed.