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How to Unlock a Vodafone Phone to Use Another SIM Card

  1. Check If Your Phone is Already Unlocked: Many Vodafone devices, including all phones bought from Vodafone after 1 January 2022, are already unlocked. You can check this by inserting a SIM from another network into your phone. If the phone works with the new SIM, then it is already unlocked.
  2. Request a Network Unlock Code (NUC): If your phone is not already unlocked, you will need a Network Unlock Code (NUC).
    • To request a NUC, fill out the form provided by Vodafone on their website. The form typically asks for details about your account and your device’s IMEI number.
    • You can usually find the IMEI number of your phone by dialing *#06# on your device. The number should also be available in your phone’s settings (typically under “About Phone”) or on the phone’s original packaging.
    • After you’ve submitted the form, Vodafone will typically unlock your device within 72 hours. However, if they need to verify your details or contact the device’s manufacturer, the process could take up to 10 business days.
  3. Unlock Your Phone: Once you have received the NUC, you can unlock your phone. This process usually involves inserting a non-Vodafone SIM card into your phone and entering the NUC when prompted.

Please note that Vodafone cannot unlock your device if you didn’t purchase it directly from them (e.g. if you bought it from a third-party retailer like Carphone Warehouse). Also, if you’re moving to another network and want to keep your phone number, you’ll need a PAC (Porting Authorization Code). If you’d like a new number from your new network, you’ll need to request a STAC (Service Termination Authorization Code).

Remember to backup any essential data before you begin the unlocking process to prevent any data loss. And if you encounter any problems, you can contact Vodafone’s customer service for assistance.

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