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How Do I Cancel My Virgin Media Contract?

1/ Contact Virgin Media

To cancel your contract, you will need to contact Virgin Media customer service. You can do this by calling 0345 454 1111 or by logging into your Virgin Media account and using the online chat feature.

2/ Provide Details

When you contact Virgin Media to cancel your contract, you will need to provide details such as your account number, the services you wish to cancel, and the reason for cancellation. Make sure to have all this information on hand to make the process as smooth as possible.

3/ Agree on Cancellation Terms

Once you have informed Virgin Media of your intention to cancel, you will need to agree to the cancellation terms. If you are canceling a broadband or TV contract, the cancellation fee may be based on the remaining months of your contract and can range from £0 to £240, for example, if you cancel your broadband contract before the end of the minimum term, you may be charged an early disconnection fee of up to £240.

If you are canceling a mobile contract, you may be required to pay the outstanding balance of your device plan, as well as any remaining monthly payments for your plan.

4/ Return Equipment

If you are canceling your Virgin Media contract, you will need to return any equipment that you have rented from the company, such as a router or set-top box. Virgin Media will provide instructions on how to do this, including any packaging and postage requirements.

5/ Confirm Cancellation

After you have agreed to the cancellation terms and returned any equipment, be sure to confirm that your contract has been canceled. You can do this by contacting Virgin Media customer service or checking your account online.

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